long story short. there was 2 bitches of a customer. one was against my MT. and we (MT, manager and me) were all in nursery. just so happens that my MT was the one who served the customer. she was a feral bitch. she asked a q (obviously not happy with the product because toys r us was cheaper or someshit but she still ended up buying it ), and then went to our SM to complain. bitch bitch bitch.
and he called my manager and MT and was like
and my managers like
yep definietely. so that interrupted our stroller session. which leads me to talk about this second headache of a customer. apparently, he's been in our store a couple of times. in nursery. wanted to buy a stroller and carseat. and no one was there to "assist" him. so he rang up the store. spoke to my manager for 40 minutes. had a good complain. wasn't happy. so he spoke to the store manager. and SM told my manager that we had to be prepared for this customer who was gonna come in on the weekend. he was doing to buy the package: stroller, carseat and bassinet. with the discount EVENTHOUGH the sale would have finished by saturday. and we were to know how to show the guy how to set up all the parts.
so we spent literally over an hour standing in nursery trying to put it altogether. felt like amateurs but now we can be full pros and be like yeah. this is solid. easy shit.
anyhow, he better be grateful. because we're getting his items transferred from a different store. he's essentially getting a raincheck with this whole he gets it after the sale for the sale price stuff. plus we're gonna be showing him how it works cause for whatever reason, he can't read the manual by himself. fun.
got taxed by tax. but then so did everyone else.....
and he called my manager and MT and was like
wtf did u guys say to her?
she complaining about ur customer service and how u were rude, etc.
and my managers like
dude, we were all there. she was feral. and i think from what you're saying, shes just making a big issue out of nothing.
yep definietely. so that interrupted our stroller session. which leads me to talk about this second headache of a customer. apparently, he's been in our store a couple of times. in nursery. wanted to buy a stroller and carseat. and no one was there to "assist" him. so he rang up the store. spoke to my manager for 40 minutes. had a good complain. wasn't happy. so he spoke to the store manager. and SM told my manager that we had to be prepared for this customer who was gonna come in on the weekend. he was doing to buy the package: stroller, carseat and bassinet. with the discount EVENTHOUGH the sale would have finished by saturday. and we were to know how to show the guy how to set up all the parts.
so we spent literally over an hour standing in nursery trying to put it altogether. felt like amateurs but now we can be full pros and be like yeah. this is solid. easy shit.
anyhow, he better be grateful. because we're getting his items transferred from a different store. he's essentially getting a raincheck with this whole he gets it after the sale for the sale price stuff. plus we're gonna be showing him how it works cause for whatever reason, he can't read the manual by himself. fun.
got taxed by tax. but then so did everyone else.....